Title: Reklamačný poriadok - TroutShop URL Source: Published Time: Fri, 24 Apr 2026 02:52:56 GMT --- [![TroutShop](https://troutshop.eu/wp-content/uploads/2019/09/logo.png)](https://troutshop.eu/sk/)[https://troutshop.eu/sk/](https://troutshop.eu/sk/) Vybrať kategóriu * Vybrať kategóriu * [Darčekové poukazy](https://troutshop.eu/sk/pk/darcekove-poukazy/) * [Gumené návnady](https://troutshop.eu/sk/pk/gumene-navnady/) * [Berkley](https://troutshop.eu/sk/pk/gumene-navnady/berkley/) * [FishUp](https://troutshop.eu/sk/pk/gumene-navnady/fishup/) * [ARW Worm](https://troutshop.eu/sk/pk/gumene-navnady/fishup/arw-worm/) * [Baffi Fly](https://troutshop.eu/sk/pk/gumene-navnady/fishup/baffi-fly/) * [Dragonfly](https://troutshop.eu/sk/pk/gumene-navnady/fishup/dragonfly/) * [Maya](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-maya/) * [Maya 1,4](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-maya/maya-14/) * [Maya 1,6](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-maya/maya-16/) * [Maya 1,8](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-maya/maya-18/) * [Morio](https://troutshop.eu/sk/pk/gumene-navnady/fishup/morio/) * [Ozi](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-ozi/) * [Ozi 1.2](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-ozi/fishup-ozi-1-2/) * [Ozi 1.5](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fishup-ozi/fishup-ozi-1-5/) * [Pupa](https://troutshop.eu/sk/pk/gumene-navnady/fishup/pupa/) * [Pupa 0,9](https://troutshop.eu/sk/pk/gumene-navnady/fishup/pupa/pupa-09/) * [Pupa 1,2](https://troutshop.eu/sk/pk/gumene-navnady/fishup/pupa/pupa-12/) * [Pupa 1,5](https://troutshop.eu/sk/pk/gumene-navnady/fishup/pupa/pupa-15/) * [Real Craw](https://troutshop.eu/sk/pk/gumene-navnady/fishup/real-craw/) * [Scaly](https://troutshop.eu/sk/pk/gumene-navnady/fishup/scaly/) * [Scaly FAT](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fat-scaly/) * [Fat Scaly 3,2](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fat-scaly/fat-scaly-sk/) * [Fat Scaly 4,3](https://troutshop.eu/sk/pk/gumene-navnady/fishup/fat-scaly/fat-scaly-43/) * [Stonefly](https://troutshop.eu/sk/pk/gumene-navnady/fishup/stonefly/) * [Tanta](https://troutshop.eu/sk/pk/gumene-navnady/fishup/tanta/) * [Tanta 1,5](https://troutshop.eu/sk/pk/gumene-navnady/fishup/tanta/tanta-15/) * [Tanta 2](https://troutshop.eu/sk/pk/gumene-navnady/fishup/tanta/tanta-2/) * [Tanta 2,5](https://troutshop.eu/sk/pk/gumene-navnady/fishup/tanta/tanta-25/) * [Yochu](https://troutshop.eu/sk/pk/gumene-navnady/fishup/yochu/) * [Fresh Lures](https://troutshop.eu/sk/pk/gumene-navnady/fresh-lures/) * [FLAT WORM](https://troutshop.eu/sk/pk/gumene-navnady/fresh-lures/flat-worm/) * [Libra Lures](https://troutshop.eu/sk/pk/gumene-navnady/libra/) * [FATTY D WORM 65 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/fatty-d-worm-65-mm/) * [FATTY D WORM 75 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/fatty-d-worm-75-mm/) * [FATTY D WORM TOURNAMENT 55 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/fatty-d-worm-tournament-55-mm/) * [FLEX WORM 95 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/libra-lures-flex-worm-95-mm/) * [GOLIATH 35 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/libra-lures-goliath-35-mm/) * [Largo Slim 34mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/largo-slim-34mm/) * [LARVA 35 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/larva-35-mm/) * [LARVA 45 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/larva-45-mm/) * [Libra Kukolka](https://troutshop.eu/sk/pk/gumene-navnady/libra/libra-kukolka/) * [TURBO WORM 56 mm](https://troutshop.eu/sk/pk/gumene-navnady/libra/libra-lures-turbo-worm-56-mm/) * [Ostatné](https://troutshop.eu/sk/pk/gumene-navnady/ostatne-gumene-navnady/) * [Rainbow Baits](https://troutshop.eu/sk/pk/gumene-navnady/rainbow-baits/) * [Larva 38 mm](https://troutshop.eu/sk/pk/gumene-navnady/rainbow-baits/larva-38-mm/) * [Larva 44 mm](https://troutshop.eu/sk/pk/gumene-navnady/rainbow-baits/larva-44-mm/) * [Ratter Baits](https://troutshop.eu/sk/pk/gumene-navnady/ratter-baits/) * [Trout Koko](https://troutshop.eu/sk/pk/gumene-navnady/ratter-baits/trout-koko/) * [Trout Kuka](https://troutshop.eu/sk/pk/gumene-navnady/ratter-baits/trout-kuka/) * [Trout Maggot](https://troutshop.eu/sk/pk/gumene-navnady/ratter-baits/trout-maggot-ratter-baits/) * [Trout Maggot](https://troutshop.eu/sk/pk/gumene-navnady/trout-maggot/) * [Háčiky](https://troutshop.eu/sk/pk/haciky/) * [Jigové háčiky](https://troutshop.eu/sk/pk/haciky/jigove-haciky-2/) * [Ostatné háčiky](https://troutshop.eu/sk/pk/haciky/haciky-ostatne/) * [Rodio Craft](https://troutshop.eu/sk/pk/haciky/haciky-rodio-craft/) * [Vanfook](https://troutshop.eu/sk/pk/haciky/vanfook/) * [Háčiky Offset](https://troutshop.eu/sk/pk/haciky/vanfook/haciky-offset/) * [Jednoháčiky za plandavky](https://troutshop.eu/sk/pk/haciky/vanfook/jednohaciky-za-plandavky/) * [Jednoháčiky za woblery](https://troutshop.eu/sk/pk/haciky/vanfook/jednohaciky-za-woblery/) * [Jigové háčiky](https://troutshop.eu/sk/pk/haciky/vanfook/jigove-haciky/) * [Trojháky](https://troutshop.eu/sk/pk/haciky/vanfook/trojhaky/) * [Vanfook Nástrahy](https://troutshop.eu/sk/pk/haciky/vanfook/vanfook-nastrahy/) * [Varivas Canvas Háčiky](https://troutshop.eu/sk/pk/haciky/varivas-canvas-haciky/) * [Krabičky a skladovanie](https://troutshop.eu/sk/pk/krabicky-a-skladovanie/) * [Navijaky](https://troutshop.eu/sk/pk/navijaky/) * [Oblečenie](https://troutshop.eu/sk/pk/oblecenie/) * [Čiapky](https://troutshop.eu/sk/pk/oblecenie/ciapky/) * [Ostatné oblečenie](https://troutshop.eu/sk/pk/oblecenie/ostatne-oblecenie/) * [Termo prádlo](https://troutshop.eu/sk/pk/oblecenie/termo-pradlo/) * [Plandavky](https://troutshop.eu/sk/pk/plandavky/) * [Daiwa Presso](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/) * [Presso ADM](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/daiwa-presso-adm/) * [ADM – 2,2g](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/daiwa-presso-adm/daiwa-presso-adm-22g/) * [ADM – 3,8g](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/daiwa-presso-adm/daiwa-presso-adm-38g/) * [Presso DEAZA](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/daiwa-presso-deaza/) * [Presso LMN](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/daiwa-presso-lmn/) * [Presso MVR](https://troutshop.eu/sk/pk/plandavky/daiwa-presso/daiwa-presso-mvr/) * [FOREST](https://troutshop.eu/sk/pk/plandavky/forest/) * [FOREST – CHASER](https://troutshop.eu/sk/pk/plandavky/forest/forest-chaser/) * [CHASER – 0,6g](https://troutshop.eu/sk/pk/plandavky/forest/forest-chaser/forest-chaser-06g/) * [CHASER – 1,2g](https://troutshop.eu/sk/pk/plandavky/forest/forest-chaser/forest-chaser-12g/) * [CHASER – 1,6g](https://troutshop.eu/sk/pk/plandavky/forest/forest-chaser/forest-chaser-16g-sk/) * [FOREST – CLOSER](https://troutshop.eu/sk/pk/plandavky/forest/forest-closer/) * [FOREST – FACTOR](https://troutshop.eu/sk/pk/plandavky/forest/forest-factor/) * [FACTOR – 0,9g](https://troutshop.eu/sk/pk/plandavky/forest/forest-factor/forest-factor-09g/) * [FACTOR – 1,8g](https://troutshop.eu/sk/pk/plandavky/forest/forest-factor/forest-factor-18g/) * [FOREST – FIX](https://troutshop.eu/sk/pk/plandavky/forest/forest-fix/) * [FIX – 1,3g](https://troutshop.eu/sk/pk/plandavky/forest/forest-fix/fix-1-3g/) * [FIX – 2,5g](https://troutshop.eu/sk/pk/plandavky/forest/forest-fix/forest-fix-25g/) * [FIX – 2g](https://troutshop.eu/sk/pk/plandavky/forest/forest-fix/forest-fix-2g/) * [FOREST – Limitované Farby](https://troutshop.eu/sk/pk/plandavky/forest/forest-limitovane-farby/) * [FOREST – M2](https://troutshop.eu/sk/pk/plandavky/forest/forest-m2/) * [FOREST – MARSHAL](https://troutshop.eu/sk/pk/plandavky/forest/forest-marshal/) * [MARSHAL – 2,3g](https://troutshop.eu/sk/pk/plandavky/forest/forest-marshal/forest-marshal-23g/) * [MARSHAL – 4,8g](https://troutshop.eu/sk/pk/plandavky/forest/forest-marshal/forest-marshal-48g/) * [MARSHAL Tournament – 0.9g](https://troutshop.eu/sk/pk/plandavky/forest/forest-marshal/forest-marshal-tournament-09g/) * [MARSHAL Tournament – 1.2g](https://troutshop.eu/sk/pk/plandavky/forest/forest-marshal/forest-marshal-tournament-1-2g/) * [FOREST – MEBIUS](https://troutshop.eu/sk/pk/plandavky/forest/forest-mebius/) * [MEBIUS – 0,9g](https://troutshop.eu/sk/pk/plandavky/forest/forest-mebius/forest-mebius-09g/) * [MEBIUS – 1,2g](https://troutshop.eu/sk/pk/plandavky/forest/forest-mebius/forest-mebius-12g/) * [MEBIUS – 2,4g](https://troutshop.eu/sk/pk/plandavky/forest/forest-mebius/forest-mebius-24g/) * [FOREST – MIU](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/) * [MIU – 1,4g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-14g/) * [MIU – 1,5g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-15g/) * [MIU – 2,2g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-22g/) * [MIU – 2,8g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-28g/) * [MIU – 3,5g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-35g/) * [MIU – 4,2g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-42g/) * [MIU – 5g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-5g/) * [MIU – 7g](https://troutshop.eu/sk/pk/plandavky/forest/forest-miu/forest-miu-7g/) * [FOREST – PAL](https://troutshop.eu/sk/pk/plandavky/forest/forest-pal/) * [PAL – 1,6g](https://troutshop.eu/sk/pk/plandavky/forest/forest-pal/forest-pal-16g/) * [PAL – 2,5g](https://troutshop.eu/sk/pk/plandavky/forest/forest-pal/forest-pal-25g/) * [PAL – 3,8g](https://troutshop.eu/sk/pk/plandavky/forest/forest-pal/forest-pal-38g/) * [FPB Lures](https://troutshop.eu/sk/pk/plandavky/fpb-lures-plandavky/) * [Gosen FATA](https://troutshop.eu/sk/pk/plandavky/gosen-fata/) * [Resonator](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-resonator/) * [Resonator 1.3g](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-resonator/fata-resonator-13g/) * [Resonator 2.3g](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-resonator/fata-resonator-23g/) * [Resonator Slim](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-resonator-slim/) * [Resonator Slim 0.9g](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-resonator-slim/fata-resonator-slim-09g/) * [Resonator Slim 1.4g](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-resonator-slim/fata-resonator-slim-14g/) * [SFOON](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-sfoon/) * [WINGER](https://troutshop.eu/sk/pk/plandavky/gosen-fata/gosen-fata-winger/) * [KHOR](https://troutshop.eu/sk/pk/plandavky/khor-plandavky/) * [Lacko](https://troutshop.eu/sk/pk/plandavky/lacko/) * [Lacko 3g](https://troutshop.eu/sk/pk/plandavky/lacko/lacko-3g/) * [Lacko 4g](https://troutshop.eu/sk/pk/plandavky/lacko/lacko-4g/) * [Lacko 6g](https://troutshop.eu/sk/pk/plandavky/lacko/lacko-6g/) * [NORIES](https://troutshop.eu/sk/pk/plandavky/nories/) * [NORIES – BOON](https://troutshop.eu/sk/pk/plandavky/nories/nories-boon/) * [NORIES – BOTTOM CHOPPER](https://troutshop.eu/sk/pk/plandavky/nories/nories-bottom-chopper/) * [NORIES – GHEE](https://troutshop.eu/sk/pk/plandavky/nories/nories-ghee/) * [GHEE – 0,5g](https://troutshop.eu/sk/pk/plandavky/nories/nories-ghee/nories-ghee-05g/) * [GHEE – 0,9g](https://troutshop.eu/sk/pk/plandavky/nories/nories-ghee/nories-ghee-09g/) * [GHEE – 1,3g](https://troutshop.eu/sk/pk/plandavky/nories/nories-ghee/nories-ghee-13g/) * [NORIES – GLUTTONY](https://troutshop.eu/sk/pk/plandavky/nories/nories-gluttony/) * [GLUTTONY – 1,8g](https://troutshop.eu/sk/pk/plandavky/nories/nories-gluttony/gluttony-18g/) * [GLUTTONY – 2,3g](https://troutshop.eu/sk/pk/plandavky/nories/nories-gluttony/gluttony-23g/) * [NORIES – Limitované Farby](https://troutshop.eu/sk/pk/plandavky/nories/nories-limitovane-farby/) * [NORIES – LOKI](https://troutshop.eu/sk/pk/plandavky/nories/nories-loki/) * [NORIES – MASUKUROUTO](https://troutshop.eu/sk/pk/plandavky/nories/nories-masukurouto/) * [MASUKUROUTO – 1.2g](https://troutshop.eu/sk/pk/plandavky/nories/nories-masukurouto/nories-masukurouto-1-2g/) * [MASUKUROUTO – 2,9g](https://troutshop.eu/sk/pk/plandavky/nories/nories-masukurouto/nories-masukurouto-29g/) * [MASUKUROUTO – 2g](https://troutshop.eu/sk/pk/plandavky/nories/nories-masukurouto/nories-masukurouto-2g/) * [MASUKUROUTO – 3,7g LD](https://troutshop.eu/sk/pk/plandavky/nories/nories-masukurouto/nories-masukurouto-37g-ld/) * [NORIES – METAL WASABY](https://troutshop.eu/sk/pk/plandavky/nories/nories-metal-wasaby/) * [NORIES – ROONEY](https://troutshop.eu/sk/pk/plandavky/nories/nories-rooney/) * [ROONEY – 1,5g](https://troutshop.eu/sk/pk/plandavky/nories/nories-rooney/nories-rooney-15g/) * [ROONEY – 1,8g](https://troutshop.eu/sk/pk/plandavky/nories/nories-rooney/nories-rooney-18g/) * [ROONEY – 2,2g](https://troutshop.eu/sk/pk/plandavky/nories/nories-rooney/nories-rooney-22g/) * [ROONEY – 2,8g](https://troutshop.eu/sk/pk/plandavky/nories/nories-rooney/nories-rooney-28g/) * [NORIES – SOFIA](https://troutshop.eu/sk/pk/plandavky/nories/nories-sofia/) * [SOFIA – 1,2g](https://troutshop.eu/sk/pk/plandavky/nories/nories-sofia/nories-sofia-12g/) * [SOFIA – 1,6g](https://troutshop.eu/sk/pk/plandavky/nories/nories-sofia/nories-sofia-16g/) * [NORIES – TEACH](https://troutshop.eu/sk/pk/plandavky/nories/nories-teach/) * [TEACH – 0,3g](https://troutshop.eu/sk/pk/plandavky/nories/nories-teach/nories-teach-0-3g/) * [TEACH – 0,5g](https://troutshop.eu/sk/pk/plandavky/nories/nories-teach/nories-teach-05g/) * [TEACH – 0,8g](https://troutshop.eu/sk/pk/plandavky/nories/nories-teach/nories-teach-08g/) * [NORIES – TROUT ZX + CHIBI ZX](https://troutshop.eu/sk/pk/plandavky/nories/nories-trout-zx/) * [NORIES – TULLE](https://troutshop.eu/sk/pk/plandavky/nories/nories-tulle/) * [TULLE – 1,4g](https://troutshop.eu/sk/pk/plandavky/nories/nories-tulle/nories-tulle-14g/) * [TULLE – 1,8g](https://troutshop.eu/sk/pk/plandavky/nories/nories-tulle/nories-tulle-18g/) * [TULLE – 3.0g](https://troutshop.eu/sk/pk/plandavky/nories/nories-tulle/nories-tulle-3-0g/) * [TULLE – 3.5g](https://troutshop.eu/sk/pk/plandavky/nories/nories-tulle/nories-tulle-3-5g/) * [NORIES – WEEPER](https://troutshop.eu/sk/pk/plandavky/nories/nories-weeper/) * [WEEPER – 0,6g](https://troutshop.eu/sk/pk/plandavky/nories/nories-weeper/nories-weeper-06g/) * [WEEPER – 0,9g](https://troutshop.eu/sk/pk/plandavky/nories/nories-weeper/nories-weeper-09g/) * [WEEPER – 1,2g](https://troutshop.eu/sk/pk/plandavky/nories/nories-weeper/nories-weeper-12g/) * [WEEPER – 1,5g](https://troutshop.eu/sk/pk/plandavky/nories/nories-weeper/nories-weeper-15g/) * [Ostatné](https://troutshop.eu/sk/pk/plandavky/ostatne-plandavky/) * [Rapture](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/) * [Drone](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/plandavka-rapture-drone/) * [Edge Vibe](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/rapture-edge-vibe/) * [Glidex](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/plandavka-rapture-glidex/) * [Kooky](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/rapture-kooky/) * [Native](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/plandavka-rapture-native/) * [Sysma](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/plandavka-rapture-sysma/) * [Zero](https://troutshop.eu/sk/pk/plandavky/plandavka-rapture/plandavka-rapture-zero/) * [Rodio Craft](https://troutshop.eu/sk/pk/plandavky/plandavky-rodio-craft/) * [Rodio Craft – Drift Spin](https://troutshop.eu/sk/pk/plandavky/plandavky-rodio-craft/rodio-craft-drift-spin/) * [Rodio Craft – JEKYLL](https://troutshop.eu/sk/pk/plandavky/plandavky-rodio-craft/rodio-craft-jekyll/) * [Rodio Craft – NOA](https://troutshop.eu/sk/pk/plandavky/plandavky-rodio-craft/rodio-craft-noa/) * [Rodio Craft – On Beat](https://troutshop.eu/sk/pk/plandavky/plandavky-rodio-craft/rodio-craft-on-beat/) * [SV Fishing Lures](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/) * [SV Lures – Air](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-air/) * [SV Lures – Individ](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-individ/) * [Individ – 1g](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-individ/sv-lures-individ-1g/) * [Individ – 2,5g](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-individ/sv-lures-individ-25g/) * [Individ – 2g](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-individ/sv-lures-individ-2g/) * [Individ – 3,9g](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-individ/sv-lures-individ-39g/) * [Individ – 3g](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-individ/sv-fishing-individ-3g/) * [SV Lures – Iris](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-iris/) * [SV Lures – Koketka](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-koketka/) * [SV Lures – Metal twitch](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-metal-twich/) * [SV Lures – Panic](https://troutshop.eu/sk/pk/plandavky/plandavky-sv-lures/sv-lures-panic/) * [ValkeIN](https://troutshop.eu/sk/pk/plandavky/valkein/) * [Astrar](https://troutshop.eu/sk/pk/plandavky/valkein/valkein-astrar/) * [Astrar – 2,4g](https://troutshop.eu/sk/pk/plandavky/valkein/valkein-astrar/valkein-astrar-24g/) * [Astrar – 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Úvodné ustanovenia * 1.1. Troutshop.eu – ktorý spravuje živnostník Jaroslav Petríček, ďalej len („****predávajúci****“) týmto Reklamačným poriadkom v súlade s § 18 ods. 1 zákona č. 250/2007 Z. z. o ochrane spotrebiteľa a o zmene zákona č. 372/1990 Zb. o priestupkoch v znení neskorších predpisov (ďalej len „****Zákon o ochrane spotrebiteľa****“) riadne informuje spotrebiteľa (ďalej aj „****zákazník****“ alebo „****kupujúci****“) o podmienkach a spôsobe uplatnenia práv zo zodpovednosti za vady (ďalej aj „****reklamácia****“), vrátane údajov o tom, kde môže reklamáciu uplatniť a o vykonávaní záručných opráv. * 1.2. Tento Reklamačný poriadok je vydaný v súlade so zákonom č. 40/1964 Zb. Občiansky zákonník v znení neskorších predpisov (ďalej len „****Občiansky zákonník****“), Zákonom o ochrane spotrebiteľa, zákonom č. 391/2015 Z.z. o alternatívnom riešení spotrebiteľských sporov a o zmene a doplnení niektorých zákonov, ako aj ostatnými všeobecne záväznými právnymi predpismi Slovenskej republiky. * 1.3. Tento Reklamačný poriadok je zverejnený na internetovej stránke www.troutshop.eu Uzavretím kúpnej zmluvy prostredníctvom e-shopu predávajúceho, stáva sa tento Reklamačný poriadok súčasťou zmluvnej dokumentácie medzi zákazníkom a predávajúcim. ## 2\. Zodpovednosť za vady predaného tovaru * 2.1. Predávajúci zodpovedá za vady, ktoré má predaný tovar pri prevzatí kupujúcim (§ 619 ods. 1 Občianskeho zákonníka) a za vady, ktoré sa vyskytnú po prevzatí tovaru v záručnej dobe (§ 619 ods. 2 Občianskeho zákonníka). Záručná doba je 24 mesiacov (§ 620 Občianskeho zákonníka). * 2.2. Pri veciach predávaných za nižšiu cenu z dôvodu vady je záručná doba 24 mesiacov .2.3. Záručné doby začínajú plynúť od dátumu prevzatia tovaru kupujúcim. * 2.4. Doba od uplatnenia práva zo zodpovednosti za vady až do doby, keď kupujúci po skončení opravy bol povinný vec prevziať, sa do záručnej doby nepočíta. Ak dôjde k výmene tovaru, začne plynúť záručná doba znova od prevzatia nového tovaru (§ 627 Občianskeho zákonníka). * 2.5. Práva zo zodpovednosti za vady tovaru, pre ktoré platí záručná doba zaniknú, ak sa neuplatnili v záručnej dobe (§ 626 ods. 1 Občianskeho zákonníka). ## 3\. Uplatnenie práv zo zodpovednosti za vady (reklamácie) * 3.1. Kupujúci si uplatňuje právo na opravu v centrále Troutshop.eu na adrese Rybárske potreby, Jaroslav Petríček, Rázusova 7, Piešťany * 3.2. Ostatné práva zo zodpovednosti za vady, t.j. právo na výmenu tovaru, právo na odstúpenie od kúpnej zmluvy (vrátenie peňazí) a právo na primeranú zľavu si kupujúci uplatňuje na tom istom mieste ako v bode 3.1. * 3.3. Predávajúci alebo ním poverený zamestnanec služieb zákazníkom alebo záručný servis je povinný určiť spôsob vybavenia reklamácie a reklamáciu vybaviť v lehote, ktorá nesmie byť dlhšia ako 30 dní od uplatnenia reklamácie (§ 18 ods. 4 Zákona o ochrane spotrebiteľa). V prípade reklamácie uplatnenej do 12 mesiacov od kúpy výrobku, predávajúci môže vybaviť reklamáciu zamietnutím len na základe odborného posúdenia. Ak predávajúci zamietne reklamáciu uplatnenú po 12 mesiacoch od kúpy výrobku, predávajúci je povinný informovať kupujúceho o tom, komu možno zaslať výrobok na odborné posúdenie v súlade so Zákonom o ochrane spotrebiteľa. Odborným posúdením sa na účely vybavenia reklamácií rozumie o. i. aj stanovisko autorizovanej osoby alebo osoby oprávnenej výrobcom na vykonávanie záručných opráv (§ 2 písm. n) Zákona o ochrane spotrebiteľa). * 3.4. Predávajúci je povinný pri uplatnení reklamácie vydať zákazníkovi potvrdenie (§ 18 ods. 8 Zákona o ochrane spotrebiteľa). Týmto potvrdením je kópia reklamačného protokolu. Ak zákazník uplatnil reklamáciu prostriedkami diaľkovej komunikácie, predávajúci je povinný potvrdenie o uplatnení reklamácie doručiť spotrebiteľovi bez zbytočného odkladu e-mailom, ak mu je tento známy. V prípade, že sa zákazník informuje na spôsob vybavenia reklamácie: * a) pred uplynutím 30 dňovej lehoty, je predávajúci oprávnený informovať zákazníka o spôsobe vybavenia reklamácie; v prípade, ak tovar bol odoslaný autorizovanému servisu, informuje sa na spôsob vybavenia reklamácie v tomto servise; * b) po uplynutí 30 dňovej lehoty, je predávajúci povinný informovať zákazníka o spôsobe vybavenia reklamácie aj dôvode, prečo nebola reklamácia vybavená včas; v prípade, ak tovar bol odoslaný autorizovanému servisu, informuje sa na dôvod zdržania vybavenia reklamácie v tomto servise; ak s tým zákazník súhlasí, môže komunikovať s autorizovaným servisom napriamo. * 3.5. Predávajúci je povinný o vybavení reklamácie vydať písomný doklad najneskôr do 30 dní od dátumu uplatnenia reklamácie * 3.6. Pokiaľ kupujúcemu vznikne povinnosť prevziať reklamovaný tovar bez ohľadu na spôsob vybavenia reklamácie od predávajúceho alebo ho predávajúci v súlade s ustanoveniami Reklamačného poriadku alebo platných právnych predpisov na prevzatie vyzve, je kupujúci povinný bez zbytočného odkladu, najneskôr však v lehote 30 dní tovar od predávajúceho na príslušnom predajnom mieste ## 4\. Všeobecné podmienky reklamácie Pri uplatnení práv zo zodpovednosti za vady je zákazník povinnný: * a) predložiť doklad o kúpe, prípadne iným spôsobom nevzbudzujúcim pochybnosti preukázať, že tovar bol kúpený prostredníctvom www.troutshop.eu * b) zabezpečiť, aby tovar spĺňal všetky ostatné podmienky pre záručnú reklamáciu uvedené v záručnom liste (fyzicky nepoškodený, nepoškodený živelnou udalosťou, neporušené plomby atď.), * c) predložiť originál záručného listu v prípade, že si zákazník uplatňuje právo vyplývajúce zo záruky presahujúcej rozsah záruky stanovenej zákonom, * d) odovzdať predávajúcemu tovar v prípade uplatnenia reklamácie na príslušenstvo k predanému tovaru, ## 5\. Spôsob vybavenia reklamácie * 6.1. Ak ide o vadu, ktorú možno odstrániť, má kupujúci právo na jej bezplatné, včasné a riadne odstránenie. O spôsobe odstránenia vady rozhoduje predávajúci a je povinný vadu bez zbytočného odkladu odstrániť, a to buď osobne, alebo prostredníctvom poverenej osoby (§ 622 ods. 1 Občianskeho zákonníka). * 6.2. Kupujúci môže namiesto odstránenia vady požadovať výmenu tovaru, alebo ak sa vada týka len súčasti tovaru, výmenu tejto súčasti, ak tým predávajúcemu nevzniknú neprimerané náklady vzhľadom na cenu tovaru alebo závažnosť vady (§ 622 ods. 2 Občianskeho zákonníka). * 6.3. Predávajúci môže vždy namiesto odstránenia vady vymeniť vadný tovar za bezvadný, ak to kupujúcemu nespôsobí závažné ťažkosti (§ 622 ods. 3 Občianskeho zákonníka). * 6.4. Ak ide o vadu, ktorú nemožno odstrániť a ktorá bráni tomu, aby sa tovar mohol riadne užívať ako tovar bez vady, má kupujúci právo na výmenu tovaru alebo právo na odstúpenie od kúpnej zmluvy (vrátenie peňazí a tovaru) (§ 623 ods. 1 Občianskeho zákonníka). * 6.5. Kupujúci má právo na výmenu tovaru alebo právo na odstúpenie od zmluvy (vrátenie peňazí) aj vtedy, ak ide síce o odstrániteľnú vadu, ak však kupujúci nemôže pre opätovné vyskytnutie sa vady po oprave tovar riadne užívať (§ 623 ods. 1 Občianskeho zákonníka). Za opätovné vyskytnutie sa vady po oprave sa považuje stav, ak sa rovnaká vada vyskytne tretí krát po jej aspoň dvoch predchádzajúcich opravách. * 6.6. Kupujúci má právo na výmenu tovaru alebo právo na odstúpenie od zmluvy (vrátenie peňazí) aj vtedy, ak ide síce o odstrániteľné vady, ak však kupujúci nemôže pre väčší počet vád vec riadne užívať (§ 623 ods. 1 Občianskeho zákonníka). Za väčší počet vád sa považujú súčasne najmenej tri rôzne odstrániteľné vady, pričom každá z nich bráni v riadnom užívaní. * 6.7. Ak predávajúci reklamáciu nevybaví do 30 dní, kupujúci má rovnaké práva, akoby išlo o neodstrániteľnú vadu (§ 18 ods. 4 Zákona o ochrane spotrebiteľa), t.j. právo na výmenu tovaru alebo vrátenie peňazí (odstúpenie od zmluvy). * 6.8. Ak ide o neodstrániteľnú vadu, ktorá však nebráni riadnemu užívaniu tovaru, má kupujúci právo na primeranú zľavu z ceny výrobku (§ 623 ods. 2 Občianskeho zákonníka). * 6.9. Ak má kupujúci právo na výmenu tovaru alebo právo na odstúpenie od zmluvy (vrátenie peňazí), záleží na kupujúcom, ktoré z týchto práv si uplatní. Len čo si však zvolí jedno z týchto práv, nemôže už túto voľbu sám jednostranne meniť a zároveň sa mu tieto nároky nekumulujú, ale majú alternatívny charakter. * 6.10. Ak sú s tovarom poskytované darčeky (vrátane tovaru dodaného v symbolickej hodnote, ak je jeho dodanie zákazníkovi prezentované ako darček k tovaru, ktorý zákazník môže vrátiť do 14 dní bez udania dôvodu), zákazník je povinný spolu s vráteným tovarom vrátiť i s ním súvisiace poskytnuté darčeky. V prípade, že tieto darčeky nebudú vrátené späť spolu s vráteným tovarom, budú tieto darčeky v ich trhovej hodnote chápané ako bezdôvodné obohatenie zákazníka. Tento bod sa neaplikuje v prípade darčeka, ktorý má formu elektronický obsah. ## Alternatívne riešenie sporu Ak predávajúci na žiadosť zákazníka podľa predchádzajúcej vety odpovie zamietavo alebo na takúto žiadosť neodpovie v lehote do 30 dní odo dňa jej odoslania zákazníkom, zákazník má právo podať návrh na začatie alternatívneho riešenia sporu podľa ustanovenia § 12 zákona č. 391/2015 Z.z. o alternatívnom riešení spotrebiteľských sporov a o zmene a doplnení niektorých zákonov v platnom znení. Príslušným subjektom na alternatívne riešenie spotrebiteľských sporov s predávajúcim je Slovenská obchodná inšpekcia alebo iná príslušná oprávnená právnická osoba zapísaná v zozname subjektov alternatívneho riešenia sporov vedenom Ministerstvom hospodárstva Slovenskej republiky (zoznam je dostupný na stránke http://www.mhsr.sk/); zákazník má právo voľby, na ktorý z uvedených subjektov alternatívneho riešenia sporov sa obráti, pričom možnosť obrátiť sa na súd tým nie je dotknutá. 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